Terms & Conditions

Urban Airsoft Mega Store – Terms and Conditions

Please read these terms and conditions carefully before placing your order.
If you have any questions, do not hesitate to contact us.

Price Match Promise

Here at Urban Airsoft Mega Store, We guarantee to try and match any like-for-like price on any product shown on our online store. In order to be eligible for a Price Match the product you are trying to match must meet the following requirements:

  • The product must be in stock at the selected store / company
  • The order must be placed on the same day as the price match
  • The price of the product must be in GBP (£)
  • The store / company that you are price matching with must be a VAT registered company
  • The price match must be requested before the order is placed.

Payment

We accept the following methods of payment: Credit Cards & Debit Cards. We accept orders online or in our store (Urban Airsoft Store, Exchange Buildings, Exchange Street, Normanton WF6 2AA) We do not accept Postal Money Orders or cheques.

UK Delivery: For details of our shipping charges please view our Shipping Policy.
Please Note: We currently only ship within the UK, we do not ship outside the UK or overseas.

Returns & Exchanges
We are sure that you will be pleased with your purchase. If this is not the case, please don’t hesitate to contact us. Our Customer Care number is 01924 899109. If you wish to return your items, you must do so within 14 days of receiving them and at your own costs. Items must be returned in new condition: unused, unwashed, in their original packaging and with all the instructions. You can choose a refund or an exchange.

In the unlikely event of you receiving a faulty item, it can be returned for a full exchange or refund.
This does not affect your statutory rights.

Please contact us if you require any further details. Items will become void from our warranty period if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, ill maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than Urban Airsoft staff.

When returning your items, please make sure you enclose a copy of your order or the following information: name, address, and telephone number – order number – list of items returned and reason for returning – what you would like us to do (refund / exchange). We recommend that you use recorded delivery, please contact your Post Office for advice.

Returns address:
Fear Masters Entertainment Ltd
t/a Urban Airsoft Store
Exchange Buildings
Exchange Street
Normanton
West Yorkshire
WF6 2AA

* Please note this is our Head Office and Shop.

Distance Selling Regulations (DSR)

YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)
You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.

To cancel your order under the DSR:

– Send an email or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order.

Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.
Return the items to us via an appropriate carrier. PLEASE NOTE that the carriage of returns under the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.
Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 14 days of your cancellation.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, email address. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Please Note: WE DO NOT Keep Customers Credit Card Details On File, Card Details Are Deleted After Payments Are Taken.

Customer Service & Returns Address
Fear Masters Entertainment Ltd
t/a Urban Airsoft Store
Exchange Buildings
Exchange Street
Normanton
West Yorkshire WF6 2AA

* Please note this is our Head office and Shop.

Copyright

All photos, images and texts on this site are copyrighted and cannot be used without the owner’s written permission.

Postage and Shipping Information

We aim to SHIP your purchase within 2 business days, usually less. If this is not possible, we will contact you as soon as we can. We cannot be held responsible for delays due to the Courier Service or Post Office Royal Mail. Please allow up to 4 days for delivery, depending on your chosen shipping option.

UK Delivery: For details of our shipping charges please view our Shipping Policy.
Please Note: We currently only ship within the UK, we do not ship outside the UK or overseas.

Dispatching Orders

Orders received before 2.00PM Weekdays are generally shipped the same working day for Next Day Delivery, unless otherwise specified. This is our standard procedure and not a guarantee. Orders received after 2pm or on weekends and holidays are shipped on the next working day. (Please Note orders placed on a Wednesday will be shipped on Thursday as we are closed). Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.

Standard Shipping

  • Standard Shipping On All UK Orders Is Set To A Default Rate Of £5.50 Per Order.
  • An Express Shipping Service Will Be Used.
  • Your Order may take between 1 and 2 working days to be delivered.
  • Shipping Method will Usually Be DPD Local Or 48 Express, depending on your UK Address Postcode.
  • It may also be shipped with Parcelforce Standard Delivery Service or via other delivery agent.

AEG/GBB/Spring (RIFS – Replica Imitation Firearms) Delivery

  • A standard delivery charge for all RIFS (Replica Imitation Firearms) is £8.00 per item.
  • Your Order Will be Delivered Within 1-2 Working Days.
  • Shipping Method will Usually Be DPD Local Or 48 Express, depending on your UK Address Postcode.
  • A VALID DEFENCE such as UKARA must be provided at the checkout page. This will be checked prior to dispatch. If you do not have the appropriate defense the order will be cancelled and a refund given.
  • You must be 18 years of age or older to purchase any gun, by accepting the Terms and Conditions you accept that you are 18 or older

Address Requirements

We use a variety of methods for Shipping, this includes Royal Mail or Parcelforce 48 Service for Larger Orders. However other methods of shipping may be used at our discretion. Please be sure that your ship to address is accurate!

All carriers will charge a re-routing fee if a package is re-routed due to an incorrect or incomplete address. We reserve the right to pass this £6.50 re-routing fee on to you when this situation occurs. You will be notified by e-mail in such a case. The carriers charge this fee for the extra work involved if you do not provide your full and accurate address.

Please note that Saturday, Sunday and all Public Bank Holidays are not considered delivery days.

Other Shipping Information

We are bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered.

International Orders

We currently do not ship international orders. We only ship within the UK.

Terms and Conditions of FMA Game Deposit

If you cancel your booking within 7 days of the event you have selected, you will not be entitled to a refund. If you fail to turn up on the day of the event, this will also void your entitlement to a refund.

Two Tone Service

Urban Airsoft Mega Store does provide a two tone service which allows any Airsoft Replica / Imitation Firearm to be altered from its original state by covering majority of the gun in a bright colour. Urban Airsoft Mega Store reserves the right to paint any parts of the replica that it deems necessary to be classed as a ‘Two Tone’ weapon.

Our Two Tone service is to provide an option for purchasing an Airsoft Replica / RIF for people aged 18 or over but do not hold a Valid Defense.

The Two Tone service is an additional cost that can be added by selecting the relevant colour option on the product page. Please be aware that we cannot guarantee the finish of the paint and external elements such as abrasion, rubbing and scratching can remove parts of the paint and alter the finish.

Once you have placed your order with a Two Tone service the work will begin immediately, the service can take from 2 days to 2 weeks depending on how busy we are. You will receive a phone call once your order has been placed to give a more accurate period of time. Because of this you will need to contact us immediately on 01924899109 if you wish to cancel your order; if work has begun on the RIF we may not be able to refund that section of your order.

Once a Airsoft gun / RIF / Replica has been painted we are unable to take it back for a Refund or for Store Credit. If you receive the replica and it will not function (Fire BB’s, Cycle etc…) then please contact us immediately on 01924899109 during business hours for further assistance. Trying to fix the gun yourself or taking it to any other Retailer / Tech will void your opportunity to have to problem assessed by a member of staff.

If you do not agree with any of the Terms and Conditions of a Two Tone Service above then please do not order a two tone service with an Airsoft Replica / RIF.

Purchasing an Airsoft Replica / RIF / Gun

In order to purchase any Airsoft Replica / RIF / Gun you must meet the following criteria:

  • Be at least 18 years old or over
  • Have a Valid Defense (UKARA, Site Membership Number)

The only exception to this criteria is when an Airsoft Replica / RIF / Gun is being two toned by our ‘Two Tone’ service or is already Two Tone without any modification.

Excerpt from VCRA Act 2006:

37Specific defences applying to the offence under s. 36

(1)It shall be a defence for a person charged with an offence under section 36 in respect of any conduct to show that the conduct was for the purpose only of making the imitation firearm in question available for one or more of the purposes specified in subsection (2).

(2)Those purposes are—

(a)the purposes of a museum or gallery;

(b)the purposes of theatrical performances and of rehearsals for such performances;

(c)the production of films (within the meaning of Part 1 of the Copyright, Designs and Patents Act 1988 (c. 48)_see section 5B of that Act);

(d)the production of television programmes (within the meaning of the Communications Act 2003 (c. 21)_see section 405(1) of that Act);

(e)the organisation and holding of historical re-enactments organised and held by persons specified or described for the purposes of this section by regulations made by the Secretary of State;

(f)the purposes of functions that a person has in his capacity as a person in the service of Her Majesty.

Need Assistance? Call: 01924 899 109
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